If you’ve decided to go with the nuclear option and reset your system to factory defaults, you may be able to recover your data with a system restoral. Depending on the severity of the problem you may need to upgrade your hard drive or reach out to Sony for additional support. Other causes range from hardware failure to downloading corrupted files. If your system shutdown or lost its internet connection during an update, you’ll likely experience issues related to corrupted files. If the system isn’t properly shut down or there’s a power surge, your PS4 may experience issues due to damaged files.Īnother reason you may have problems is that your PS4 failed to complete or properly install an update. One of the more common reasons behind corrupted files on a PS4 is a power outage. What causes data to become corrupted on the PS4? Here are some more answers to your most frequently asked questions. If the file became corrupted while it was being downloaded, it would appear in your Downloads folder as a grayed-out broken square icon. If the file is from a video game, try to reinstall it. When you reopen the “Media player,” the corrupted file should not appear anymore.